If you are not completely satisfied with your Rachel Elizabeth Interiors and Textiles purchase, we want to help you find a solution. 

• Returns will be accepted on any non-custom items within 14 days of receipt
• Returned pieces must be in their original condition with the original receipt
• HANDE MADE Please note, there may be slight variations in the colour and size as all products are hand printed and made with natural dyes. This is not considered a fault as all pieces are handmade.
• Unless the item is damaged or defective upon arrival, shipping and handling fees are non-refundable (we strongly encourage you to obtain a tracking number for your return shipment)
• Defective products include cushions with broken zippers and large, obvious defects on the fabric. Please note that all products are meticulously checked before shipping
• Each piece is carefully packed to ensure safe transport. In the event that damage occurs in transit or you discover any manufacturing defects, please contact us immediately.
• We have a no returns on sale items policy

NON-RETURNABLE ITEMS EXCLUDED FROM ALL CHANGE OF MIND RETURNS INCLUDE: 

• Products described as "made to order"
• Mattresses, bedding, pillows and sofa covers
• All forms of clearance stock (e.g. warehouse, display centre, floor stock etc.)
• Clearance items
• Personalised items
• Gift Cards
• Orders for commercial or non-domestic use

For pieces returned within 14 days of purchase and in saleable condition and/or in the original packaging, we will gladly offer a credit note. Our credit notes are valid in-store and online.

Unfortunately, we are unable to honour returns for change of mind on international orders, commissioned items, furniture, artworks or gift vouchers.

We ship Australia wide and to New Zealand.

Goods will be shipped using Australia Post. 

Orders placed before 11am will be shipped that day and all other orders normally sent the next business day. 

All orders will be sent via registered post with a tracking number. 

Any delivery instructions for Australia Post given to us by the customer in the comments box at checkout will be added to the parcel.

If the customer has given permission for the parcel to be left unattended at the shipping address, this will remove any responsibility from Rachel Elizabeth Interiors and Textiles Pty Ltd should the parcel go missing after it has been left at the shipping address by Australia Post.

Delivery timelines:

Australia
Standard: 2 - 4 business days
Express: 1 - 2 business days

New Zealand
Standard: 3 - 6 business days
Express: 2 - 4 business days